At The Werombee Hive, we offer a range of accommodation, experiences, education programs and space hire, and we understand that each type of booking is a little different. To keep our cancellation arrangements clear and fair, we have three separate cancellation policies.

Please scroll down to the policy that applies to your booking:

1. Direct Accommodation Cancellation & No-Show Policy
For overnight stays at The Hive booked directly with us.

2. Workshops, Experiences & Education Cancellation Policy
For our beekeeping experiences, workshops, homeschool and education programs, and group sessions.

3. Space & Venue Hire Cancellation Policy
For private space and venue hire bookings at The Werombee Hive.

Please take a moment to read the relevant cancellation policy before confirming your booking.

3. The Werombee Hive – Space & Venue Hire Cancellation Policy

We understand that sometimes plans change. As a small family-run business, cancellations can have a significant impact, particularly where we have reserved the space exclusively for your booking, commenced preparations or declined other booking opportunities.

This policy applies to space and venue hire bookings made directly with The Werombee Hive. It does not apply to overnight accommodation or workshops and experiences, which are covered by our separate cancellation policies.

More than 21 days before your booking

You may choose:

• a refund of the amount paid, less reasonable administration costs actually incurred; or

• a full credit towards one future space hire booking, subject to availability.

Normally, one transfer is permitted per booking.

Within 21 days of your booking

Refunds and credits are not normally available for cancellations made within 21 days of your booking.

At this stage, the space has been reserved exclusively for your booking and we may have commenced preparations or declined other booking opportunities.

If we are able to secure another booking for the space, we will take the amount recovered from the replacement booking into account when determining any amount retained, together with any reasonable costs already incurred.

Where appropriate, we may instead offer a credit towards one future booking.

Catering provided by The Werombee Hive

Where catering has been arranged through us, additional cancellation costs may apply because food, supplies and staffing may already have been committed.

For cancellations within 14 days of your booking, you may be responsible for reasonable catering costs that have already been incurred and cannot reasonably be recovered.

Where catering costs have not been incurred, the general cancellation provisions above will apply.

Changes to booking dates

If you need to change your booking date, please contact us as early as possible and we will do our best to assist.

Date changes are subject to availability and any difference in the applicable hire fee. Normally, one date change is permitted per booking.

Exceptional circumstances

We understand that genuine emergencies and unexpected circumstances can occur. Please contact us as soon as possible if something unexpected happens and we will consider the individual circumstances with care.

If The Werombee Hive needs to cancel

If we are unable to provide the space you have booked, we will contact you as soon as possible.

Where you are entitled to a refund or other remedy under Australian Consumer Law, we will provide that remedy. Where appropriate, you may instead choose to transfer your booking to another mutually agreed available date.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded.

By confirming and paying for a direct space or venue hire booking with The Werombee Hive, you acknowledge and accept these cancellation terms.

2. The Werombee Hive – Workshops, Experiences & Education Cancellation Policy

We understand that sometimes plans change. As a small family-run business, our workshops, experiences and education programs involve preparation, scheduling and reserving places specifically for participants. Late cancellations can mean that we are unable to offer the place or session to another guest or group.

This policy applies to workshops, bee experiences and education programs booked directly with The Werombee Hive.

Individual and family experiences

For individual and family experiences, including private beekeeping experiences and workshops:

More than 7 days before your booking:
You may receive a full refund or transfer your booking once to another available date.

Within 7 days of your booking:
Refunds are not normally available as your experience and our time have been reserved specifically for you. Where possible, we may offer a transfer or credit towards another available experience.

If we are able to fill your cancelled booking, we will take this into account when considering any amount retained, together with any reasonable costs already incurred.

Group and education program bookings

For organised groups, homeschool programs, school or childcare programs, club bookings and other group education sessions:

More than 14 days before your booking:
You may receive a full refund or transfer the booking once to another available date.

Within 14 days of your booking:
Refunds are not normally available as program preparation may have commenced, places or a session have been reserved and we may have declined other booking opportunities.

Where possible, we may offer a transfer or credit. If we are able to replace the cancelled booking or fill cancelled participant places, we will take this into account together with any reasonable costs already incurred.

Cancellations within 48 hours and no-shows

Cancellations within 48 hours and participants who do not attend without notice are not normally eligible for a refund or credit because preparation has been completed and the reserved place or session may no longer be able to be filled.

If something unexpected or exceptional has happened, please contact us. We understand that genuine emergencies occur and will consider individual circumstances with care.

Changes to booking dates

Please contact us as early as possible if you need to change your booking.

Where availability allows, we will do our best to transfer your booking to another suitable date. Normally, one date change is permitted per booking. Any difference in the applicable price for the new date or experience will apply.

Weather, bee activity and safety

Our bee experiences are weather dependent, and the safety and wellbeing of our guests and bees is always our priority.

If weather conditions, bee activity or another safety consideration means we cannot safely deliver the planned bee component of your experience, we will work with you to reschedule or make appropriate alternative arrangements.

Where we are unable to provide the booked service, any refund or other remedy to which you are entitled under Australian Consumer Law will be provided.

If The Werombee Hive needs to cancel

If we need to cancel your workshop, experience or education program, we will contact you as soon as possible.

Where you are entitled to a refund or other remedy under Australian Consumer Law, we will provide that remedy. Where appropriate, you may instead choose to transfer your booking to another mutually agreed available date.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded.

By confirming and paying for a direct workshop, experience or education booking with The Werombee Hive, you acknowledge and accept these cancellation terms.